Step one
Download the app and sign in
All tickets for the event are digital and are issued through the MADRING Event App. There are no physical tickets.
- Download the MADRING Event App from the App Store or Google Play.
- Open the app. The first screen offers three ways to sign in: Continue with Apple, Sign in with email, or Continue with Google.
- Whichever you choose, sign in with the email address registered on your booking. Your tickets are linked to that address.
If you use Continue with Apple or Continue with Google, check that the account you pick uses the same address as your booking. Signing in on a different address will show an empty Wallet, even though your tickets exist.
The sign-in screen. Three routes in, one address that matters.
Not sure which address is on your booking? Contact us before you sign in and we will confirm it.
Step two
Find your tickets
Your tickets sit in the Wallet tab. You can also reach them from Go to my tickets in the Quick actions row on the home screen.
- Tap Wallet in the bar at the bottom of the screen.
- Stay on the Active tab. Expired holds tickets that can no longer be used.
- Tickets are split by product and by day. The number in the top left corner is how many tickets that entry holds.
- Tap an icon to open and view these tickets. The hospitality venue is shown on the ticket.
If your tickets are not there yet, they will follow shortly, provided your order is fully paid.
Home. Go to my tickets is the middle Quick action.
Wallet. This example shows three entries, holding ten tickets, one and one.
Step three
Send tickets to your guests
Tickets are held under your account until you send them on. Each guest then holds their own ticket in their own app.
- Open Wallet and tap the entry holding the ticket(s) you want to transfer.
- On the ticket screen, tap Transfer tickets, under the heading “Going with someone else? Send them their ticket”.
- Select how many tickets you want to share and tap the transfer button. A link will be created which you can share via Email, WhatsApp, iMessage, etc.
- The link is sent to your guest and the guest must accept the transfer in order to receive the ticket(s).
- Continue to transfer tickets to other guests as required.
A ticket opened from the Wallet. Transfer tickets is the first option.
Choose the number of tickets, then tap Transfer. Your guest gets a link to accept.
The same ticket screen also holds useful information for accessing the event, along with your access point and a map.
Worth knowing
Send each ticket to the person who will use it. Your guest will need the MADRING app, and to sign in to the email address or number you sent the tickets to.
If you send a ticket link to the wrong person, cancel the message or recall email.
Tickets only disappear from your app once accepted by the guest.
Before you travel
On the day
- Download your tickets in advance. Connectivity around the circuit can be limited.
- Your ticket’s QR code is required for entry to the circuit and to your hospitality area.
- Keep the app installed and signed in for the whole event. Race days run Friday 11 to Sunday 13 September, and times in the app are shown in CET.
If something is not right
- Empty Wallet
- Check you signed in with the email address registered on your booking. If you used Apple or Google, the account behind it may carry a different address. Also check that your order is fully paid.
- Wrong number of tickets
- Contact us with your order number and we will check it against your booking.
- Cannot sign in
- Contact us and we will confirm the registered address.
- Ticket sent in error
- Delete the message and resend to the correct guest. If accepted by the wrong guest, they can send it back to you.
Still need a hand?
Write to us and we will pick it up.
Email Customer Service